Donor Relations Officer

Kalamazoo Community Foundation | Kalamazoo, Michigan

Job Summary

Creates, builds, and strengthens relationships with individuals and businesses in the community with the goal of securing major gifts, developing new funds, encouraging additional gifts to existing funds, and promoting the wide variety of deferred giving opportunities.  Supports, builds, and cultivates relationships with primary contacts, prospects and professional advisors. Leads the engagement and communication strategies for Love Where You Live (unrestricted) donors. Promotes charitable giving with an emphasis on providing education on the importance of unrestricted giving.

Reports To

Vice President, Donor Relations

Responsibilities

Essential Duties & Responsibilities:

Position Functions:
  • Planning, strategy and concept development
  • Leads the Love Where You Live Engagement Program
  • Assists in formulating new ideas, marketing strategies and system changes that help the Community Foundation achieve its overall mission and objectives, especially in the areas of fund development, donor development, and donor education.
  • Designs and implements individual plan(s) for identifying and building relationships with primary contacts, prospects and professional advisors and nonprofit organizations.
  • Outreach, cultivation and stewardship of donors and potential donors
  • Cultivates current donors, prospects and professional advisors by providing education on the Community Foundation and charitable giving.
  • Solicits donors and prospects for major gifts in support of key initiatives.
  • Assists, as needed, in the development and implementation of donor appreciation and recognition programs, including special events and awards.
  • Participates in creation of feedback mechanisms that provide the Community Foundation with an accurate picture of the needs and perceptions of primary contacts, professional advisors, and prospects.
  • Interacts with external and internal customers
  • Interacts with staff and the general public, on the phone and in person; offers information and assistance or directs to the appropriate staff member.
  • Provides input to appropriate personnel regarding donor communications and education materials
  • Represents the Community Foundation at key community events and may, from time to time, participate as an active member and/or board member of nonprofit community organizations and service clubs throughout the Community Foundation’s geographic area.
  • Maintains accurate contact report records and personal profiles in RE.
  • Participates in the development and maintenance of processes and procedures that will equip staff members with tools that enable them to provide effective and efficient service.
  • Performs other related duties as identified by the Vice President, Donor Relations

Qualifications

Knowledge, Skills & Abilities:

Required:

  • Master’s Degree or equivalent combination of training and relevant work experience.
  • Three to five years development, sales or relationship management experience
  • At least five to seven years of progressively more responsible experience.
  • Excellent verbal and written communication skills.
  • Proven computer and software use skills.
  • Ability to gain the confidence and respect of donors and professional advisors as well as community foundation colleagues. 
  • Ability to work effectively one-on-one as well as make formal presentations to large groups.

Preferred:

  • Major gift fundraising experience
  • Estate or financial planning background
  • A broad and diverse knowledge of community issues and demographics with a strong individual network.
  • Working knowledge of community foundations and an understanding of charitable giving opportunities and strategies

Compensation

$62,100-$74,600 Annual Salary

Requirements/Other

Professionalism:

  • Supports the mission, vision and strategic goals, as part of the Performance Excellence Model of the Community Foundation, in order to serve both internal and external customers.
  • Follows and supports Foundation policies and procedures.
  • Embraces and supports Community Foundation philosophies related to diversity, inclusiveness, and anti-racism.
  • Evaluates own performance and assumes responsibility for professional development.
  • ŸEmbraces philosophy of and actively engages in lifelong learning.
  • Masters concept of Process Based Management (PBM).
  • Maintains current knowledge of all changes affecting area of work.
  • Conducts self in a professional manner and follows and supports the employee commitments and behaviors.
  • Maintains appropriate professional appearance.
  • Maintains confidentiality.

Engagement/Participation:

  • Actively participates in meetings, committees and volunteer opportunities within the organization.
  • Participates as a team member utilizing a collaborative style to achieve mutual goals.
  • Provides proactive, creative cross-functional thinking and ideas to enhance service to customers.
  • Demonstrates ability to work effectively with others.

Physical/Mental Requirements:

  • Works in well-lit, pleasant, smoke-free office.
  • Frequently requires sitting for long periods of time. 
  • Occasional standing for long periods of time. 
  • Able to stoop, bend and move intermittently in order to do filing and move equipment and supplies necessary for job function.
  • Frequent repetitive movement associated with keyboarding.
  • Frequent extended work hours.
  • Occasional travel, work at multiple worksites, overnight work.
  • Constant attention to detail and concentration required, including intermittent focus on figures, paperwork and data.
  • Periodic pressures related to meeting deadlines, handling multiple tasks, fulfilling scheduling requirements, etc.
  • Frequently requires simultaneous handling of multiple tasks.
  • Periodic intermittent or cyclical work pressures.
  • Frequent distracting influences such as people, phone calls, noise and so forth.
  • Travels within the community as needed

How to Apply

Apply Online at  

Kalamazoo Community Foundation
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Organization: Foundations