Case Manager- Staten Island Community Program

Safe Horizon | Staten Island, New York

Job Summary

Case Managers provide comprehensive services to individual clients and families impacted by violence (domestic violence, rape, sexual assault and homicide). Services provided by case managers include safety assessment, case planning, case facilitation and risk management, referrals, information workshops and support groups. The Case Manager coordinates with Safe Horizon supporting programs and local agencies to provide short and long term care necessary to meet the needs related to victims of violence.

Reports To

Program Director


  • Provides short-term crisis intervention to victims and survivors of crime with special emphasis on working with survivors of domestic violence, sexual assault, and homicide.
  • Engages in risk assessment and safety planning;
  • Provides court orientation, criminal justice advocacy, accompaniment and support;
  • Provides information and referrals for other Safe Horizon services such as shelters and long-term counseling;
  • Provides information regarding public assistance and other entitlements, and assistance with OVS applications;
  • Provides emergency assistance including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement;
  • Advocates on behalf of clients with the District Attorney’s office, Court personnel, NYPD, NYCHA and other subsidized housing, employers, schools and other social service agencies;
  • Provides updates and assists clients in reporting any continued harassment and other violations;
  • Performs data entry into a computerized record keeping system;
  • Maintains cooperative working relationships with other service providers.
  • Facilitate community outreach presentations and trainings;


  • Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence;
  • Strong communication and organizational skills;
  • Excellent interpersonal skills, be assertive and well organized;
  • Ability to work under pressure in a calm and reassuring manner;
  • Demonstrate the ability to work independently;
  • Bilingual in Spanish preferred
  • Basic understanding of computer and systems for managing case records
  • BA or BS Degree or equivalent training and experience
  • One year of experience working in a social services setting or with victims of domestic violence preferred  


  • Related work or intern experience within the criminal justice system. Knowledge of effects of victimization and trauma on victims. Knowledge of community resources and options available to victims of crime and abuse.


Interacts with:

  • New York State Office of Victim Services
  • District Attorney’s office
  • Criminal Court and Family Court personnel (court clerks, court officers, etc.)
  • NYPD
  • NYCHA and DHS
  • New York City Office of Chief Medical Examiner 
  • Local social service providers
  • All internal Safe Horizon programs and departments
  • All other external agencies and organizations that provide appropriate services to the client

How to Apply

Please follow link to apply for this position:

Safe Horizon


Organization: Nonprofit Organizations