Family Communication Coordinator

Educational Alliance | New York, New York


Educational Alliance, a New York institution since 1889, is a vibrant, dynamic organization serving New Yorkers from all walks of life. We serve everyone regardless of the language they speak, where they come from, or their socioeconomic status. We believe that everyone should have a chance to live a better life and that arts and culture, education, health and wellness, and social services can help lay that foundation. 

Job Summary


The Family Communication Coordinator (FCC) reviews applications for families applying to Early Childhood Education (ECE) programs and reviews documents for verifying eligibility. The FCC will enter all preliminary data of applicants into our database systems. The FCC will provide programmatic support via program operations for family engagement events and activities, outreach and recruitment and ECE activities and events for program visibility, etc.


  • Outreach and Recruitment efforts for program visibility and enrollment and maintain communication with families at-large for recruitment of family engagement programs and activities
  • Conduct ERSEA and ECE enrollment process for all applicants and partner with K-12 Family Advocate and ECE partners to support UPK transition
  • Preliminary data entry into programmatic databases

Reports To

Director, Family Engagement and Enrollment



Planning, Preparation and Delivery of Services

  • Responsible for collecting and reviewing all ECE applications
  • Responsible for entering all pending applications into database systems
  • Responsible for collection and review of all documents for verifying eligibility
  • Serve as a member of ERSEA selection committee for program enrollment
  • Maintain of waiting list for program enrollment
  • Provide support to ECE program components including but not limited to Family Literacy, National Centers for Families Learning, CASP
  • Assist with preparation and co-facilitation of parent workshops for Family Literacy, NCFL and parent meetings, parent education and family engagement
  • Spearhead and lead community outreach and recruitment efforts for program visibility
  • Ensure intake packets, communication flyers and outreach materials are up to date and ready for distribution Prepare accordingly for parent meetings including Parent Orientation, Kindergarten Transition, Transition Meetings and activities
  • Support , prepare, distribute and collect parent surveys for program feedback
  • Provide assistance in supporting incentives and program visibility for program components including child attendance, family engagement, etc.

Work Enviroment

  • Oversee data entry of all ECE applications and ensure there are in compliance for entry
  • Regularly review, update and revise waiting lists
  • Maintain Outreach & Recruitment materials and ensure they are relevant and current for distribution
  • Work collaboratively ECE teams to ensure family engagement and parent participation is efficient
  • Maintain and keep up to date materials for distribution including but not limited to parent handbooks, flyers, outreach & recruitment, applications, intake packets
  • Work collaboratively with Program Coordinators in all facets of Family Literacy and NCFL including supporting materials maintenance, distribution, program visibility

Interactions with Staff, Children and Families

  • Foster relationships with parents to educate them about program services and supports
  • Build respectful and reciprocal relationships with families
  • Strengthen collaborative efforts ECE program partners and build respectful reciprocal relationships with program partners
  • Provide support and co-facilitation of family engagement programs, events and activities

Professional Responsibilities

  • Maintain and developing an understanding of Head Start goals, philosophy
  • Maintain and develop an understanding of Head Start Program Performance Standards for ERSEA and ECE enrollment processess
  • Develop and maintain an understanding and full use of program database systems
  • Maintain awareness of the philosophy and goals of the program in order to promote efficiency of program enrollment, family engagement and participation and program visibility
  • Collaborative and professional relationship with colleagues
  • Attend Team meetings as assigned and demonstrate willingness to incorporate new ideas and strategies to meet program standards and goals in line with best practices
  • Attend professional development opportunities both internal and external and deliver updated information to peers and colleagues as assigned
  • Attend staff meetings, program enrichment and other program events as assigned
  • Showing professionalism including integrity, ethical conduct and decision making
  • Observe strict confidentiality
  • Adhere to Educational Alliance policies and procedures; comply with required documentation and record keeping responsibilities Social Services unit
  • Maintain compliance paperwork, and submit documents by deadlines assigned
  • Perform other duties and responsibilities as assigned


Required Knowledge

  • Bachelor Degree (preferred) in Social Work, Human Services, Family Services, Counseling or related field
  • Associate Degree or certification in Social Work, Human Services, Family Services, Counseling or related field
  • Bilingual (preferred) English/Chinese(Mandarin or Cantonese) or English/Spanish
  • One to 3 years of Case Management and demonstrated knowledge of working with families of diverse socio-economic backgrounds
  • Demonstrated knowledge of assessing and providing community resources to co-workers and families
  • Knowledge and use of MS Office Suite and advanced computer literacy
  • Knowledge of data entry and ability to learn and adapt to various computer systems
  • Effective Outreach and Recruitment strategies
  • Strong document management and maintenance skills
  • Ability to read, write and communicate in English
  • Strong oral and written communication with parents, children and co-workers
  • Excellent interpersonal skills and ability to communicate effectively, both orally and in writing.
  • Actively participate in community and program events including evening, weekend hours

Role Key Competencies

  • Team Player
  • Building a Successful Team
  • Conflict Management and Resolution
  • Analytical
  • Proactive
  • Planning and Organizing
  • Initiative
  • Learning Orientation
  • Communication
  • Safety Awareness
  • Managing Performance
  • Adaptability


  • Competitive Salary
  • Paid Holidays, Floating Holidays and Personal Days
  • Comprehensive Health Insurance
  • Free Gym Membership to our Manny Cantor Center Gym
  • 403(b) Retirement Plan
  • Discounts to programs at Educational Alliance
  • Generous Vacation  Package

How to Apply


Educational Alliance


Organization: Nonprofit Organizations