Can Feedback Fuel Change at Foundations?

Can Feedback Fuel Change at Foundations?

When foundations commit to accepting candid, comparative feedback from grantees, they are more likely to make substantive changes that lead to better grantee relationships and results, a report from the argues. (12 pages, PDF) highlights how the , the , and others used feedback from their CEP Grantee Perception Reports to make organizational changes. According to the report, the greatest improvements in followup surveys were seen in a funder's understanding of its grantees, its impact on grantees and their fields, and the helpfulness of the grantee selection process. The report includes observations about what it takes to drive change at a foundation, including leadership who prioritize improving relationships with grantees, a focus on a manageable number of areas, transparency about and involving staff in identifying needed action, and a commitment to gathering feedback on a regular basis and within a specific time frame.